Maintenance & Support
Keep production stable, secure, and improving — without reactive firefighting becoming the norm.
- Starting from
- £1,200 / month
- Typical timeline
- 2–12 weeks
- Proactive updates + security patching
- Performance and reliability improvements
- Predictable response and delivery cadence
What we offer
What’s included in this service
A clear set of deliverables and options — not vague promises.
Security & updates
Keep dependencies and systems secure with planned updates.
- Dependency updates
- Security patching
- Release notes
Bug fixing & improvements
Fix what matters and improve the product continuously.
- Issue triage
- Root-cause fixes
- Incremental UX improvements
Performance & reliability
Stability work that prevents incidents and reduces downtime.
- Performance profiling
- Monitoring
- Incident reduction
Operational support
Predictable response processes and clear escalation.
- Response windows
- Escalation path
- Monthly reporting
Packages
Packages & engagement options
Pick a product family, then we tailor milestones to your scope. Pricing is indicative and discovery-led.
Care
Baseline maintenance and security updates.
- Security updates
- Basic monitoring checks
- Monthly maintenance window
Growth Support
Support + continuous improvements delivered each month.
- Maintenance + fixes
- Monthly improvements capacity
- Priority response window
Reliability
SRE-style reliability work for high-impact systems.
- Performance work
- Observability improvements
- Incident prevention focus
Indicative ranges depend on scope and integrations. We confirm exact milestones after discovery.
Delivery baseline
Discovery → milestones → release → iterate
-
01
Discovery
We dive deep into understanding your business, goals, users, and technical requirements through collaborative workshops.
-
02
Planning
Detailed technical specification, architecture design, sprint planning, and milestone definition with clear deliverables.
-
03
Development
Iterative build process with continuous integration, code reviews, and regular demos for feedback and adjustments.
-
04
Launch
Thorough testing, staging deployment, performance optimization, and smooth production rollout with monitoring.
FAQ
Quick answers
Do you offer fixed price?
We can when scope is clear. For complex builds, we often prefer milestone-based delivery to keep flexibility without losing cost control.
Can you work with our existing team?
Yes — we can integrate into your process, bring senior technical leadership, or operate as a delivery pod depending on your needs.
What do you need to start?
A short call, your goals, and any existing docs. We will run discovery and return a plan with milestones and pricing ranges.
How do you price?
We start with discovery, then propose milestones with clear acceptance criteria and pricing ranges.
Can we start small?
Yes — we often start with a focused sprint to de-risk the build and validate direction.
Do you provide handover?
Always. You get documentation, walkthroughs, and a clear next-step roadmap.
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